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Get premium support

Silver
Lowest-cost access to support services. Includes G Suite Basic.
$34 per user per month
Upgrade To Silver
Gold
for more protection to keep your business safer. Includes G Suite Business and computer support.
$124 per user per month
Upgrade To Gold
Platinum
for premium support. Includes G Suite Business, computer and mobile device support.
$152 per user per month
Upgrade to Platinum
Features
Silver
Gold
Platinum
Issue Resolution
Break/Fix Cases
Yes
Yes
Yes
Target Initial Response Time for High Priority Issues
4-8 business hours
2-4 business hours
1 business hour
24x7 Support for Critical Impact issues
Yes
Yes
Support Access
Log-in access to Support Center
Yes
Yes
Yes
Phone, Email and Chat Support
Yes
Yes
Yes
On-site visits by a technician when issues cannot be resolved remotely
Yes
Yes
Managed environments
G Suite
Basic
Business
Business
Computer
Windows or Mac
 
Yes
Yes
Smartphone or tablet
iOS or Android
 
 
Yes
Productivity
Business email through Gmail
Yes
Yes
Yes
Secure online storage
30GB
Unlimited cloud storage (or 1TB per user if fewer than 5 users)
Unlimited cloud storage (or 1TB per user if fewer than 5 users)
Word processing for teams
Yes
Yes
Yes
Powerful spreadsheets
Yes
Yes
Yes
Archiving and compliance
 
Yes
Yes
Security and maintenance for computer
Internet Security
 
Yes
Yes
24x7 Proactice Monitoring
 
Yes
Yes
Automatic fixes and maintenance
 
Yes
Yes
Options
Hosting
$50 per month
Cloud to Cloud Backup
Per domain includes up to 10 users
$50 per month
Projects
Add, remove or change
$100 per hour
Silver
Lowest-cost access to support services. Includes G Suite Basic.
$36 per user per month
Upgrade To Silver
Features
Issue Resolution
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
4-8 business hours
Support Access
Log-in access to Support Center
Yes
Phone, Email and Chat Support
Yes
Managed environments
G Suite
Basic
Productivity
Business email through Gmail
Yes
Secure online storage
30GB
Word processing for teams
Yes
Powerful spreadsheets
Yes
Pricing Details
$36 per user monthly flat fee
Gold
for more protection to keep your business safer. Includes G Suite Business and computer support.
$124 per user per month
Upgrade To Gold
Features
Issue Resolution
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
2-4 business hours
Support Access
Log-in access to Support Center
Yes
Phone, Email and Chat Support
Yes
Managed environments
G Suite
Business
Computer - Windows or Mac
Yes
Productivity
Business email through Gmail
Yes
Secure online storage
Unlimited cloud storage (or 1TB per user if fewer than 5 users)
Word processing for teams
Yes
Powerful spreadsheets
Yes
Archiving and compliance
Yes
Security and maintenance for computer
Google Account Security
Yes
Internet Security
Yes
24x7 Proactive Monitoring
Yes
Automatic fixes and maintenance
Yes
Pricing Details
$124 per user monthly flat fee
Platinum
for premium support. Includes G Suite Business, computer and mobile device support.
$152 per user per month
Upgrade to Platinum
Features
Issue Resolution
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
1 business hour
24x7 Support for Critical Impact issues
Yes
Support Access
Log-in access to Support Center
Yes
Phone, Email and Chat Support
Yes
Managed environments
G Suite
Business
Computer - Windows or Mac
Yes
Smartphone or tablet
Yes
Business email through Gmail
Yes
Secure online storage
Unlimited cloud storage (or 1TB per user if fewer than 5 users)
Word processing for teams
Yes
Powerful spreadsheets
Yes
Archiving and compliance
Yes
Google Account Security
Yes
Internet Security
Yes
24x7 Proactive Monitoring
Yes
Automatic fixes and maintenance
Yes
$152 per user monthly flat fee

Pricing FAQ

What is a user?
A user is defined as one personalized email address (you@yourcompany). Group email aliases such as sales@yourcompany and support@yourcompany are included in pricing and don't count as additional users.
Do you offer email accounts?
Yes. You can purchase email accounts via G Suite from IT Solver. This also includes Google Calendar, Docs, Drive, and more.
How do I buy and pay?
Get started with a free 14-day trial or contact sales. After the trial ends, you can pay by credit card.
What is the payment plan?
We offer a flexible payment plan. You can add and delete users at anytime. You are billed monthly. For more information on pricing, contact sales or see the IT Solver Help Centre.
When are hourly rates billed?
Projects or work related to an add, remove or change.
What are the hourly rates for project work?
$100 an hour for customers on a plan, otherwise $150 an hour. 1 hour minimum, then billed in 15 minute increments.
Have more questions?
Angus usually responds in under an hour during Mon-Sat 9AM - 5PM. Visit the Help & Support Center to contact Angus.