Simple Pricing

Fixed-fee Troubleshooting

We strive to exceed your expectations by delivering reliable solutions in a timely fashion. The best solution is identified and applied for free if no major work is required. If the issue is more complex or requires hardware, we give an estimate coupled with expert advice for you to make the best decision. For peace of mind, troubleshooting service comes with 30-days free follow-up support.

  • Remote troubleshooting is $69 per issue. Broadband connection required.
  • Carry-in troubleshooting is $69 per issue. Find closest collection point.
  • Free troubleshooting advice on our community forum.

Call (07) 3123 6000 or submit a request online.


We provide support to resolve a list of issues or technical tasks.

  • On-site support is $100 for first hour, then $20 per 15 minute.
  • Remote support is $20 per 15 minute interval.


In the comfort of your home or a cafe, get up to speed with our one-on-one tutorial lessons on subjects of your choice. We teach the essentials of all aspects of using computers, smartphones, tablets and home theatre equipment.

Tutoring is $100 for first hour, then $20 per 15 minutes.

Here is a selection of, but not limited to, topics we cover:

  • Email and web browsing basics
  • Shopping online safely using eBay and other online stores
  • Organise and edit photos
  • Create documents
  • Introduction to social networks such as Facebook and Twitter


We provide up to 15 minutes of free advice. Beyond 15 minutes, consultation is at the above Support rate.