On-Demand Support

Technical support at on-demand rates.

Installation

$99/ device
  • Install a new printer, scanner or the latest software.

Laptop Keyboard Replacement

$129/ laptop
  • You can g3t cr3ative when certain keys stop working, but I'm sure you, your colleagues and friends would prefer a fully working keyboard.

Modem and Wireless Network Setup

$159/ modem
  • As part of our Modem setup service we’ll visit your place and
  • Includes connecting the modem router supplied by the ISP or customer to the internet via a ethernet connection
  • Connect up to 5 wireless devices
  • Change the SSID name and password as agreed with customer and record for customer in customer red folder
  • Measure the wireless internet speed in 3 locations in the home
  • All cables neatly concealed
  • Clean up and remove rubbish

Network Add Data Points

$120/ data point
  • We use CAT6 for speeds of up to 10Gbps.

Network Design

$198/ design
  • Visit site for visual inspection
  • Assess feasibility and analyse current and future network requirements
  • High level network design

Networking

$99/ home network
  • Add a new device to an existing network
  • Configure a homegroup or shared folder between 2 connected devices
  • Troubleshoot connectivity between networked device to determine communication issues
  • Review current network setup and make security recommendations
  • Assist in updating and changing known network passwords

On-Demand Quick Support

$49.5/ request
  • Provide one quick solution OR
  • If it turns out to be more complex, provide a quote for an appropriate solution. If you go ahead with the quote you’ll only be charged for the recommended service.

On-Demand Support

$179/ request
  • Purchase a single incident of support for system and network configuration issues, including mixed-platform integration support and assistance with command-line interface tools.
  • Free call out within service area.

Relocation

$99/ hour
  • Our specialised technicians are fully trained and assist both small and large businesses relocating. We are experienced with equipment relocation and complex migration of web and email servers.
  • IT Solver is able to provide combined IT solutions as part of our overall move package to ensure complete project management during your move.
  • # IT Move and Re-Connect
  • We agree you may or may not wish for your staff to undertake the task of disconnecting and reconnecting their own PC’s as a part of their responsibilities during the moving process. Similarly, your IT crowd may have enough on their plate without the need to re-commission and test your IT equipment prior to the start of business at your new location.

Switch to Gmail

$99/ account
  • Personal Video Recorder or Set Top Box connected to an existing TV, power outlet and antenna outlet
  • PVR connected to an existing home network and internet connection
  • Digital reception checked for quality
  • Walkthrough of basic features
  • Cables are neatly arranged
  • Packaging cleaned up and recycled

Troubleshoot Performance

$99/ computer
  • Run through 12 steps to identify and resolve performance issues in Windows or macOS.
  • If hardware is faulty, then we provide a quote for the best solution.

Troubleshoot Printer

$99/ printer
  • Perform troubleshooting steps to isolate printer issue.
  • Resolve printer driver, software, network or configuration issues.
  • If printer hardware is faulty, then we provide a quote for repair or replacement.

Tutorial

$99/ hour
  • Examples include
  • Tips on using and navigating your operating system or programs
  • Advice on email, Skype and other communications tools
  • Using the internet and finding things online
  • Security advice and best practices to avoid viruses, protect your personal information and stay safe online
  • How to use parental controls to protect your family

Upgrades

$99/ upgrade
  • As part of this service, we’ll
  • Assess you current device and ensure it is suitable for the requested upgrade. If not, you will not be charged for the service
  • Install the requested upgrades and any necessary dependencies
  • Perform optimisations, if required

Virus Removal

$99/ computer
  • As part of our Virus Removal service we’ll,
  • Identify and remove any malware or adware on one (1) computer
  • Mitigate and repair any issues caused by malicious software
  • Review your current security setup and make recommendations to avoid further infection

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