Provide local administrator access to install printer software.
Assist with installing printer drivers on up to 10 computers.
Setup secure scan to email with Google or Microsoft.
If required, setup scan to network folder.
Install a new printer, scanner or the latest software.
Laptop Keyboard Replacement
You can g3t cr3ative when certain keys stop working, but I'm sure you, your colleagues and friends would prefer a fully working keyboard.
Modem and Wireless Network Setup
As part of our Modem setup service we’ll visit your place and
Includes connecting the modem router supplied by the ISP or customer to the internet via a ethernet connection
Connect up to 5 wireless devices
Change the SSID name and password as agreed with customer and record for customer in customer red folder
Measure the wireless internet speed in 3 locations in the home
All cables neatly concealed
Clean up and remove rubbish
Network Add Data Points
$120/ data point
We use CAT6 for speeds of up to 10Gbps.
Visit site for visual inspection
Assess feasibility and analyse current and future network requirements
High level network design
$99/ home network
Add a new device to an existing network
Configure a homegroup or shared folder between 2 connected devices
Troubleshoot connectivity between networked device to determine communication issues
Review current network setup and make security recommendations
Assist in updating and changing known network passwords
On-Demand Quick Support
Provide one quick solution.
Available for remote support or secondary on-site requests.
If it turns out to be more complex, we provide a quote for an appropriate solution.
Purchase a single incident of support for system and network configuration issues, including mixed-platform integration support and assistance with command-line interface tools.
Free call out within service area.
Our specialised technicians are fully trained and assist both small and large businesses relocating. We are experienced with equipment relocation and complex migration of web and email servers.
IT Solver is able to provide combined IT solutions as part of our overall move package to ensure complete project management during your move.
# IT Move and Re-Connect
We agree you may or may not wish for your staff to undertake the task of disconnecting and reconnecting their own PC’s as a part of their responsibilities during the moving process. Similarly, your IT crowd may have enough on their plate without the need to re-commission and test your IT equipment prior to the start of business at your new location.
Switch to Gmail
Personal Video Recorder or Set Top Box connected to an existing TV, power outlet and antenna outlet
PVR connected to an existing home network and internet connection
Digital reception checked for quality
Walkthrough of basic features
Cables are neatly arranged
Packaging cleaned up and recycled
Run through 12 steps to identify and resolve performance issues in Windows or macOS.
If hardware is faulty, then we provide a quote for the best solution.
Perform troubleshooting steps to isolate printer issue.
Resolve printer driver, software, network or configuration issues.
If printer hardware is faulty, then we provide a quote for repair or replacement.
Tips on using and navigating your operating system or programs
Advice on email, Skype and other communications tools
Using the internet and finding things online
Security advice and best practices to avoid viruses, protect your personal information and stay safe online
How to use parental controls to protect your family
As part of this service, we’ll
Assess you current device and ensure it is suitable for the requested upgrade. If not, you will not be charged for the service
Install the requested upgrades and any necessary dependencies
Perform optimisations, if required
As part of our Virus Removal service we’ll,
Identify and remove any malware or adware on one (1) computer
Mitigate and repair any issues caused by malicious software
Review your current security setup and make recommendations to avoid further infection