On-Demand services

One-time services to get you back on track.

Apple TV Setup

$159/ request
  • Connect your Apple TV to a suitable and functioning home network using existing wall outlet or wireless connection.
  • Setup free Apple ID account, if required.
  • Setup free trial with Netflix or Stan.
  • Setup catch up TV services ABC iView, SBS On-Demand, 9Now, 7Plus and TenPlay.
  • Demonstrate Apple TV features.
  • All cables neatly arranged.
  • Clean up and remove rubbish

Consulting

$120/ day
  • Learn about your business processes and challenges
  • Develop a suitable strategy to solve your challenges

Custom App Development

$120/ project
  • Have existing software or web apps containing data and want to sync with another web service? We can help with that by leveraging the existing solution, or, if existing API's don't allow for integration, by building a new solution that deeply integrates.

Data Backup

$99/ hour
  • Cloud storage OR
  • An external hard drive OR
  • Network Attached Storage device (NAS)
  • And the good news is you don’t need to hold onto the phone while the back up is in progress. We will start the transfer with you over-the-phone, then call back once it’s complete to finish the service.

Data Recovery

$99/ hour
  • Assess whether the drive is suitable for recovery. If not, you will not be charged for the service
  • Attempt to recover data on one (1) drive
  • Review your current backup solution and make recommendations to avoid further data loss
  • Advise on how to access recovered files and assess if files are corrupt, if required

G Suite Business Migration

$1499/ setup
  • Files, Emails, Contacts and Calendars migrated for 5 users
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 30 days full implementation time
  • 30 days post-project support

G Suite Premium Migration

$2499/ setup
  • Files, Emails, Contacts and Calendars migrated for 10 users
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 30 days full implementation time
  • 30 days post-project support

G Suite Solo Migration

$899/ setup
  • Files, Emails, Contacts and Calendars migrated for 1 user
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 21 days full implementation time
  • 30 days post-project support

G Suite Startup

$549/ setup
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 7 days full implementation time

Home Theatre Installation

$249/ setup
  • Custom home theatre system setup, including all related speakers*
  • Home theatre components connected to your TV
  • Home theatre components connected to your other audiovisual devices
  • Radio tuned and favourite channels pre-set
  • Basic walkthrough of features
  • Packaging cleaned up and recycled

Install Foxtel

$99/ set top box
  • If you don't want to do a self-install, IT Solver will take care of your Foxtel install.
  • We support IQ2, IQ3, IQ4 and IQ5 if it's the name released.

Installation

$99/ device
  • Install a new printer, scanner or the latest software.

Insurance Quotes

$79/ device
  • Perform diagnostics on 1 device
  • Supply a report advising Repair Estimate
  • If Not Economical to Repair, we advise Replace

Laptop Keyboard Replacement

$129/ laptop
  • You can g3t cr3ative when certain keys stop working, but I'm sure you, your colleagues and friends would prefer a fully working keyboard.

Modem and Wireless Network Setup

$159/ modem
  • As part of our Modem setup service we’ll visit your place and
  • Includes connecting the modem router supplied by the ISP or customer to the internet via a ethernet connection
  • Connect up to 5 wireless devices
  • Change the SSID name and password as agreed with customer and record for customer in customer red folder
  • Measure the wireless internet speed in 3 locations in the home
  • All cables neatly concealed
  • Clean up and remove rubbish

Network Add Data Points

$120/ data point
  • We use CAT6 for speeds of up to 10Gbps.

Network Design

$198/ design
  • Visit site for visual inspection
  • Assess feasibility and analyse current and future network requirements
  • High level network design

Networking

$99/ home network
  • Add a new device to an existing network
  • Configure a homegroup or shared folder between 2 connected devices
  • Troubleshoot connectivity between networked device to determine communication issues
  • Review current network setup and make security recommendations
  • Assist in updating and changing known network passwords

Office 365 Business Migration

$1499/ setup
  • Files, Emails, Contacts and Calendars migrated for 5 users
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 30 days full implementation time
  • 30 days post-project support

Office 365 Premium Migration

$2499/ setup
  • Files, Emails, Contacts and Calendars migrated for 10 users
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 30 days full implementation time
  • 30 days post-project support

Office 365 Solo Migration

$899/ setup
  • Files, Emails, Contacts and Calendars migrated for 1 user
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 21 days full implementation time
  • 30 days post-project support

Office 365 Startup

$549/ setup
  • Unlimited mailboxes configured for your team
  • Professional project management
  • Less than 7 days full implementation time
  • 30 days post-project support

On-Demand Quick Support

$49.5/ request
  • Provide one quick solution OR
  • If it turns out to be more complex, provide a quote for an appropriate solution. If you go ahead with the quote you’ll only be charged for the recommended service.

On-Demand Support

$179/ request
  • Professional support for a single request.
  • Free call out within service area.

Personal Video Recorder Setup

$149/ set top box
  • Personal Video Recorder or Set Top Box connected to an existing TV, power outlet and antenna outlet
  • PVR connected to an existing home network and internet connection
  • Digital reception checked for quality
  • Walkthrough of basic features
  • Cables are neatly arranged
  • Packaging cleaned up and recycled

Plex Home Theatre Setup

$99/ plex media server
  • As part of this service we’ll assess the problem and either
  • Provide one quick solution OR
  • If it turns out to be more complex, provide a quote for an appropriate solution. If you go ahead with the quote you’ll only be charged for the recommended service.

Relocation

$99/ hour
  • Our specialised technicians are fully trained and assist both small and large businesses relocating. We are experienced with equipment relocation and complex migration of web and email servers.
  • IT Solver is able to provide combined IT solutions as part of our overall move package to ensure complete project management during your move.
  • # IT Move and Re-Connect
  • We agree you may or may not wish for your staff to undertake the task of disconnecting and reconnecting their own PC’s as a part of their responsibilities during the moving process. Similarly, your IT crowd may have enough on their plate without the need to re-commission and test your IT equipment prior to the start of business at your new location.

Soundbar Setup

$149/ soundbar
  • Technician visits your place
  • Soundbar mounted on cabinet and connected to TV
  • Source (input) selected
  • Written instructions on how to select source
  • Cables are neatly arranged
  • Walkthrough of soundbar features.
  • Clean up and remove packaging.

Switch to Gmail

$99/ account
  • Personal Video Recorder or Set Top Box connected to an existing TV, power outlet and antenna outlet
  • PVR connected to an existing home network and internet connection
  • Digital reception checked for quality
  • Walkthrough of basic features
  • Cables are neatly arranged
  • Packaging cleaned up and recycled

Troubleshoot AV

$99/ living room
  • Features,
  • For up to 30 minutes, we’ll help you troubleshoot your audio-visual gear
  • Choice of Setup or Education
  • Cables are neatly arranged
  • Clean up and remove packaging

Troubleshoot Performance

$99/ computer
  • Run through 12 steps to identify and resolve performance issues in Windows or macOS.
  • If hardware is faulty, then we provide a quote for the best solution.

Troubleshoot Printer

$99/ printer
  • Perform troubleshooting steps to isolate printer issue.
  • Resolve printer driver, software, network or configuration issues.
  • If printer hardware is faulty, then we provide a quote for repair or replacement.

Tutorial

$99/ hour
  • Examples include
  • Tips on using and navigating your operating system or programs
  • Advice on email, Skype and other communications tools
  • Using the internet and finding things online
  • Security advice and best practices to avoid viruses, protect your personal information and stay safe online
  • How to use parental controls to protect your family

TV Installation, Cabinet Mount

$159/ TV
  • As part of our cabinet mount service, we’ll visit your place and
  • Set up TV and connect to the internet, existing power and all existing components
  • All cables neatly arranged
  • Clean up and remove rubbish
  • Complete setup diagram and leave in customer folder
  • Demonstrate new TV
  • Connect TV to suitable and functioning home network using existing wall outlet or wireless network

TV Installation, Wall Mount

$269/ TV
  • As part of our wall mount service, we’ll visit your place and
  • Wall Mount TV* and connect it to the internet, existing power and existing components.
  • Conceal cables as appropriate
  • Clean up and remove rubbish
  • Complete setup diagram and leave in customer folder
  • Demonstrate new TV
  • Connect TV to suitable and functioning home network using existing wall outlet or wireless network

Upgrades

$99/ upgrade
  • As part of this service, we’ll
  • Assess you current device and ensure it is suitable for the requested upgrade. If not, you will not be charged for the service
  • Install the requested upgrades and any necessary dependencies
  • Perform optimisations, if required

Virus Removal

$99/ computer
  • As part of our Virus Removal service we’ll,
  • Identify and remove any malware or adware on one (1) computer
  • Mitigate and repair any issues caused by malicious software
  • Review your current security setup and make recommendations to avoid further infection

Website Lite

$99/ business
  • Managed listing on Google My Business, True Local and Yellow Pages (online)
  • Advice on how to get and respond to reviews
  • Dedicated local support via phone and email

Wireless Speaker Setup

$149/ system
  • Maximise your experience with our speaker setup service where we’ll
  • Download native App.
  • Pair and setup speakers with existing Wi-Fi connection.
  • Establish rooms/zones required.
  • Setup Bluetooth (if required).
  • Connect to existing streaming services (existing account holders only) e.g. Spotify, Pandora.
  • If required, setup wireless bridge (bridge not included).
  • Demonstrate features of new speakers and how to use the native App including how to play the same (or different) playlist in each zone, and how to add a new zone.
  • Clean up and remove packaging.

Services FAQ

Where is on-site support available?
On-site support is available for customers in this service area near Redland Bay, Qld, Australia.
What defines a ‘request’?
A request is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate request. A request may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.
Am I guaranteed a solution?
While we make best efforts to resolve your issue, IT Solver cannot guarantee to resolve all issues due to the diversity of our customers’ computer configurations. Customers may request to close a case before it is resolved; however the chargeability is at the discretion of IT Solver.
What is considered an acceptable solution?
Generally, a Support Request is resolved when we deliver one of the following: (a) information that resolves the problem; (b) information on how to obtain a software solution that will resolve the problem; (c) notice that the problem is caused by a known, unresolved issue or an incompatibility issue with a Supported Product; (d) information that identifies the problem as being resolved by upgrading to a newer release of the Supported Product; or (e) notice that the problem has been identified as a hardware equipment issue.

For More Information

Please review IT Solver's Terms and Conditions for further details on IT Solver On-Demand support offerings.

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