On-Demand Requests

This is an example of requests we do with On-Demand Support.
If something isn’t on the include list, that doesn’t mean we won’t do it. Reach out to us with your request. We’ll make a call on it and maybe even add it to this list. If not, we’ll give you an estimate of costs.

Common requests
Setup new computers, tablets and phones
Software, hardware and network upgrades
Performance troubleshooting
Network troubleshooting
Data back-up and recovery
Responding to a security breach
Staff changes
Adding and removing users
Onboarding staff, adding user and setup device
Offboarding staff, removing user and wiping company data
Locating a lost device
Wiping a company owned device to prevent theft of Intellectual Property
Security
Security check-up
Privacy check-up
Malware removal
Recovering from a tech support scam
Configure Cisco Umbrella, extra layer of web protection
Advising on best practices for cyber security
Photo management
Configure photos to backup to cloud storage
Demonstrate how to copy transfer photos to a computer
Software support
Direct access to an expert to answer your questions on a wide range of topics
Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
Quick how-to questions about Google-branded apps, such as Gmail, Calendar, Docs, Sheets
Connecting to printers and networks
Support for most Australian supplied internet enabled devices, such as computers, smart TV’s, smartphones and tablets (eg Apple iPad).
Email
Change basic account settings
Create email addresses
Forward email addresses to other ones
“Send as” other emails in Google Apps (impersonation)
Web & Domain Hosting
Editing Domain settings
Editing basic web hosting settings
Operating System, Apple macOS, Microsoft Windows, Google ChromeOS, Linux
Maintenance for your device’s operating system
Troubleshooting automated administrative requests & scripts
Troubleshooting cross-platform integration (security, file and print)
File system and RAID configuration
Printers
Setup Printers and Multifunctions
Setup network scanning
Setup Fax to email
Troubleshooting
Diagnose and solve technology problems, such as internet connectivity, Wi-Fi and removing viruses.
Data services
Data recovery
Data migration to the cloud
Backup strategy
Business Continuity
Resilience training
Disaster recovery
Contingency planning
Home Entertainment
Install set-top boxes (e.g. Apple TV, Foxtel IQ3)
Setup home theatre sound systems
Setup Smart TVs (including wall mount)

Supported technologies

Web services
Stripe
Xero
Zapier
Zendesk
Collaboration platforms
Google G Suite
Microsoft Office 365
Apple iCloud
Cloud computing platforms
Amazon Web Services
Google Cloud
Operating systems
Apple iOS, macOS, watchOS and tvOS
Microsoft Windows
Google ChromeOS
Linux Mint, Ubuntu, Debian and Fedora
Physical devices
Routers, switches and wireless access points
Laptops, Desktops and All in ones
Smartphones and tablets
TVs, streaming boxes and home theatre sound systems
Printers, scanners and multifunctional copiers
Digital signage
Projectors

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