Maintenance for Home
Terms and Conditions
Last updated: 7 Sept 2018
These are the Terms and Conditions governing the Maintenance for Home (or "Plan") by IT Solver, ABN 55 956 334 700.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- IT Solver will service up to three (3) products ("Covered Equipment") as described and for the charges shown on the Work Authorisation plus any applicable tax. When the service is covered by IT Solver’s warranty, extended service contract or consumer warranty law, those terms or applicable law will apply. IT Solver understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. IT Solver and its agents are, to the maximum extent permitted by law, not responsible for any loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by IT Solver. You represent that your product does not contain any illegal files or data. You acknowledge that your device may be sent out by common carrier to be serviced by an external service provider. For this reason, it is recommended that you back up your device and wipe it, prior to submission for service.
- Maintenance for Home is for residential use only.
- The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase.
- On-site preventative maintenance.
One (1) on-site service is available to do preventative hardware and software maintenance at the location of the Covered Equipment is within the scope of the on-site coverage area as described on the Maintenance page (https://www.itsolver.net/maintenance). When on-site service is requested within the coverage area, IT Solver will dispatch a service technician to the location of the Covered Equipment for the purpose of performing services. IT Solver will use reasonable efforts to provide a service technician at the location within the response times specified on the Maintenance page. If a service technician visits a location at an agreed time and no Customer representative is available to provide access, an additional fee may apply. Further information about on-site service including service coverage area is available at the Maintenance Page.What is Covered?
Security checkups are available by calling +61 7 3123 6000, Monday to Friday 8 AM to 6 PM
The one (1) scheduled home visit to do preventive maintenance.
The Plan is only in respect of Covered Equipment comprised of one nominated computer and two additional devices and is non transferable with no resale value.
Additional two devices may be Windows PC, Mac, Android Tablet, iPad, Android Phone, iPhone and Chromebook. Services will be carried out over-the-phone or remotely. Fair use poulcy applies. Residential computer use only.
This offer is available for devices running a Supported Operating System: Windows (version 7 or later), macOS (current and previous major version), Android (version 5.0 or later), iOS (current and previous major version), Linux Mint (current and previous major version) and Chrome OS (current and previous major version).What isn't Covered?
IT Solver will not provide Maintenance in the following circumstances:
For use or modification to the Covered Equipment, the Supported Operating System, or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified;
For issues that could be resolved by upgrading software to the then-current version;
For third-party products or their effects on or interactions with the Covered Equipment, the Operating System, or Consumer Software;
For your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Equipment;
For software other than the Supported Operating System, or Consumer Software;
For macOS software for servers, except when using the graphical interface for server administration and network management issues on macOS Server on a Covered Device;
For any Consumer Software designated as “beta”, “prerelease,” or “preview” or similarly;
For damage to, or loss of any software or data that was residing or recorded on the Covered Equipment (note: the Plan does not cover the recovery or reinstallation of software programs and user data); or